Course curriculum

  • 1

    Introduction

    • Message from Miranda

  • 2

    The foundations

    • Introduction

    • What is health practitioner marketing?

    • Your story, vision and mission

    • Your brand

    • Defining patient, referrer and partnership types

    • Competitor analysis

    • Tag line and key messages

    • Setting your marketing objectives

    • Measurement and tracking

    • Making sure your marketing activities meet healthcare advertising laws and regulations

  • 3

    Your website

    • Introduction

    • The role of your website

    • What should you have on your website?

    • 6 simple ways you can help your website appear on the first page of Google

    • Setting up Google My Business

    • Setting up Google Analytics

  • 4

    Logo, letterhead, business cards and brochure

    • Introduction

    • Design Brief

  • 5

    Content creation

    • Introduction

    • Developing a content plan

    • Creating photos and videos

  • 6

    Google Ads

    • Introduction

    • Google Ads Overview

    • Step by step guide to setting up your own Google Ads campaign

    • Interpreting the results

    • Setting up Google Ads tracking

  • 7

    Social Media

    • Introduction

    • Social Media in 2021

    • Setting up a Facebook Business Account

    • Instagram and using #hashtags

    • Setting up a YouTube business account

    • Setting up a Facebook Group

  • 8

    Facebook Advertising

    • Introduction

    • Step by step guide to setting up a Facebook advertising campaign

    • Interpreting the results

  • 9

    Working with the media and building your public profile

    • Introduction

    • The role of the media and its pros and cons

    • Pitching a newsworthy story

    • Building relationships with journalists

    • Writing a media release

    • Interview tips

  • 10

    Referrer relationships and partnerships

    • Introduction

    • The importance of developing referral pathways and partnerships

    • Initiatives to enhance relationships and increase referrals

    • Developing a referrer database – who are you going to contact, how and when

  • 11

    Patient initiatives

    • Introduction

    • Creating unique patient initiatives

    • Step by step guide to setting up an electronic newsletter

  • 12

    Enquiry conversion and patient retention

    • Introduction

    • Responding to prospective patient enquiries: phone scripts, emails and processes

    • From initial enquiry to last visit: why every touch point along the way is critical in creating a positive patient experience