Course curriculum
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1
Introduction
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Message from Miranda
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2
The foundations
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Introduction
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What is health practitioner marketing?
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Your story, vision and mission
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Your brand
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Defining patient, referrer and partnership types
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Competitor analysis
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Tag line and key messages
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Setting your marketing objectives
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Measurement and tracking
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Making sure your marketing activities meet healthcare advertising laws and regulations
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3
Your website
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Introduction
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The role of your website
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What should you have on your website?
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6 simple ways you can help your website appear on the first page of Google
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Setting up Google My Business
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Setting up Google Analytics
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4
Logo, letterhead, business cards and brochure
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Introduction
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Design Brief
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5
Content creation
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Introduction
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Developing a content plan
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Creating photos and videos
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6
Google Ads
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Introduction
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Google Ads Overview
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Step by step guide to setting up your own Google Ads campaign
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Interpreting the results
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Setting up Google Ads tracking
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7
Social Media
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Introduction
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Social Media in 2021
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Setting up a Facebook Business Account
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Instagram and using #hashtags
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Setting up a YouTube business account
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Setting up a Facebook Group
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8
Facebook Advertising
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Introduction
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Step by step guide to setting up a Facebook advertising campaign
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Interpreting the results
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9
Working with the media and building your public profile
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Introduction
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The role of the media and its pros and cons
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Pitching a newsworthy story
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Building relationships with journalists
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Writing a media release
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Interview tips
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10
Referrer relationships and partnerships
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Introduction
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The importance of developing referral pathways and partnerships
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Initiatives to enhance relationships and increase referrals
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Developing a referrer database – who are you going to contact, how and when
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11
Patient initiatives
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Introduction
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Creating unique patient initiatives
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Step by step guide to setting up an electronic newsletter
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12
Enquiry conversion and patient retention
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Introduction
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Responding to prospective patient enquiries: phone scripts, emails and processes
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From initial enquiry to last visit: why every touch point along the way is critical in creating a positive patient experience
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